If something is wrong
Returns
Anything misprinted, damaged or defective is replaced or refunded within 30 days. No debate.
What is covered
- Printing faults — cracked ink, wrong placement, colour that does not match the listing.
- Damage in transit.
- The wrong item or size arriving.
Email help@skymadedesign.com with your order number and a photo. A replacement goes on the press the same day, at no cost to you. You do not need to post the faulty one back.
What is not covered
Because every piece is printed for one person, we cannot resell a change of mind. Ordering the wrong size, or deciding against a design after it is printed, is not something we can refund. The size chart on each product page is there to prevent exactly that — check it before you order.
Cancelling
An order can be cancelled while it is still waiting for the press — usually the first few hours. Once it is in production the ink is on the garment and it cannot be stopped. Email us as soon as you can.
Refund timing
Refunds go back to the card that paid, through Stripe. Your bank takes 5–10 working days to show it.